A. Yes. Built on a trusted sourcing network, Shoutou places authenticity and provenance first and lists only works that meet the standards below.

• Living artists
  Backed by the artist’s signature/seal, atelier/estate label (kyō-shīru), and original tomobako inscription or direct provenance.
  
  
• Deceased artists
  Where an official authenticator/institution exists, a certificate of authenticity is included (e.g., Toobi Certification for Fine Arts). Where none exists, we handle only works supported by atelier/estate seals and credible provenance documents.
  
  
• “Certificate to be issued later”
  For certain works, authentication is conducted after purchase and the certificate is shipped together with the artwork at a later date.
  

We disclose the presence/issuer of signatures, seals, box inscriptions, labels, and certificates at listing.

If a reasonable concern about authenticity arises, we will seek re-verification by the appropriate authority and act accordingly—cancellation/refund per policy.

Answer.
Each product page includes a “Condition” section, with grades from S to D applied separately to the artwork itself, the frame or mounting, and any accessories. High-resolution photographs are provided, and upon request we can also supply additional photos, videos, exact measurements, or live online viewings.

Grading Guide

• 
  S (As-new): Virtually no signs of display or use; excellent preservation.
  
• 
  A (Excellent): Minor age-related changes, but no noticeable flaws.
  
• 
  B (Good): Small scratches or pinpoint foxing visible on close inspection; minimal impact on viewing.
  
• 
  C (Fair): Clear signs of aging or restoration, yet suitable for display. Fully disclosed in text and photos.
  
• 
  D (Displayable): Prominent flaws. Still displayable, but restoration or replacement is recommended.
  

All notable issues are always disclosed, such as discoloration, foxing, fading, scuffs, tears, cockling, or slackness of the mounting. Should the condition upon delivery differ materially from what was described, we will, in accordance with our policy, take prompt and fair action—whether arranging replacement, restoration, or issuing a refund.

Answer.
In principle, works are offered with framing included. The presence and specifications of the frame are clearly stated on each artwork’s detail page.

Shoutou collaborates with a number of trusted framers, and if you have specific framing requirements, we will be pleased to consult with you and provide a quotation.

Answer.
We accept credit cards (VISA, Mastercard, American Express, JCB), bank transfers, and cash transactions.

For corporate clients, invoicing is also available upon request.

We can also issue receipts and discuss tailored payment schedules, ensuring flexibility and peace of mind in your transactions.

Answer.
If you wish to pay in installments, we can introduce you to our affiliated credit company.

For credit card purchases, you may also use the installment or revolving payment options offered by your card issuer.

For bank transfers and cash transactions, only lump-sum payments are accepted.

Please contact us in advance to discuss details—we are happy to assist you.

Answer.
For framed works up to 1 meter in size, delivery within Japan (excluding Okinawa and remote islands) is available at ¥20,000–¥30,000 including tax.

For larger works or other regions, we will provide a separate quotation.

As a general rule, once payment is confirmed, packing and shipping are completed within 7 business days.

Answer.
After purchase, we create a custom shipping carton tailored to the artwork and pack it with care.

We ship via Seino Transport, and a tracking number will be provided once dispatched.

In addition, damage insurance is included, so you can collect with complete peace of mind.

Answer.
Yes, international shipping is available. Shipping costs, customs duties, and transport methods vary depending on the destination country or region, so please contact us in advance.

We will provide you with the most suitable shipping option and a quotation based on your request.

Answer.

Due to the nature of artworks, returns and exchanges are generally not accepted.

However, if the item is found to differ significantly from its description, or if damage occurred during transit, we will handle the matter in good faith.

Please contact us within 3 days of receipt.

Answer.
Once an order is confirmed, cancellations cannot be accepted. If you have any questions or concerns, please contact us before placing your order.

Answer.
Yes, viewings are available by advance reservation.

If you wish to visit, please contact us through the inquiry form.

Answer.
Yes. At Shoutou, we leverage our trusted sourcing network to help locate specific artists or works upon request.

Please refer to our list of represented artists, and we can provide guidance based on your preferred subject, size, or budget. Feel free to contact us with your request.

Please note that as we primarily handle one-of-a-kind original works, it may not always be possible to fulfill your request immediately.